020 7190 9627
Complaints procedure
If you are unhappy with any part of our service, please let us know so that we can put it right.
STAGE 1
Making a complaint to us
If you have spoken to us about your complaint, please also put the details in writing. This helps us make sure we fully understand the reasons for your complaint. Please send your written complaint to:
Jason Ben-Zion MRICS, Director
Cedar Dean Management Limited t/a BCD Real Estate
34 Bloomsbury Street
London WC1B 3QJ
Cedar Dean Management Limited t/a BCD Real Estate
34 Bloomsbury Street
London WC1B 3QJ
7 daysWe will acknowledge receipt of your complaint.
28 daysIf we cannot give you a full response sooner, we will update you.
We will consider your complaint as quickly as possible.
STAGE 2
Independent redress
If we are unable to agree how to resolve your complaint, you can take it to an independent redress provider approved by the RICS Regulatory Board.
RESIDENTIAL COMPLAINTS
Property Redress Scheme
Premiere House, 1st Floor
Elstree Way, Borehamwood
WD6 1JH
Web: www.theprs.co.uk
Our membership number is PRS011996.
COMMERCIAL COMPLAINTS
RICS Dispute Resolution Service
55 Colmore Row
Birmingham
B3 2AA
Web: www.rics.org/drs